Email Branding

Apply your MSP's logo and brand color to outgoing emails — both system alerts you receive AND customer-facing emails you send through Breadbox.

Where to configure

Go to Settings → Email Branding. Two settings:

• Logo — PNG, JPEG, SVG, or WebP. Max 5 MB. Sized to 200×60 in emails.
• Brand color — hex color (e.g. #059669) applied to the email header background and primary action buttons.

The Branding settings page shows a live preview as you change values. Click Save to apply. Click Reset to Breadbox defaults at the bottom to revert both fields and fall back to Breadbox's default green and text logo.

Two kinds of emails Breadbox sends

1. Transactional emails (Breadbox → you)

System-generated alerts sent to MSP staff. Examples:

• Health Score Drop — when an account crosses the alert threshold
• Renewal Reminder — when a contract is approaching renewal
• Task Reminders — daily overdue + due-soon digests (Feature 1, shipped 2026-05-18)
• Weekly Digest — Monday 7am UTC summary

These ALWAYS carry your branding once you've uploaded a logo and/or chosen a brand color. The first email you receive after saving the settings will show the new branding.

2. Customer-facing emails (you → your client)

Emails composed via the Email Compose modal — typically from a saved template — sent through your connected Gmail or Outlook account.

Each email template has a "Include your MSP branding" toggle. When this is checked AND your org has uploaded a logo, the logo is prepended to the email body before it's sent. When unchecked, the template sends as plain content with no header injection.

Branding for client-facing emails is OPT-IN at the template level (default on for new templates). One-off emails composed without a template never get branding injected — the body sends exactly as you typed it.

When you haven't uploaded a logo

Transactional emails fall back to plain "Breadbox" text in your brand color (or green if you haven't customized that either). Customer-facing emails sent from templates with Include branding turned on still skip the header — we won't put a "Breadbox" stamp on an email your client receives unless you've made it your own.

Logo design tips

• Use a horizontal version of your logo (wider than tall) — emails are read in 200×60 max area.
• Transparent backgrounds (PNG or SVG) look best — the email header may have a colored background.
• Avoid tagline-heavy logos that are unreadable at 48px tall.
• SVG is preferred when available — crisp at any size and tiny file size.